Frequently Asked Questions

FAQs

How much is shipping and tax?

We don't currently charge for shipping, so shipping is in fact free ($0). Also, we don't charge sales tax. The price you see on the product listing is the price you pay. Please view our full shipping policy if you need more details.

How quickly do you process orders?

Typically within 24 hours, at which point it will ship within 1-2 days on average. You'll receive an automated ship notification as soon as it's on its way to you.

How long does shipping take?

25-35 days on average for the default free shipping option to most countries. The actual length of time will vary per item, and per country, so we feel it's best to give you a general range that takes into account both the shortest and longest scenarios. So to illustrate, you may order an item that we source from the US. If you live in the US, you'll likely receive your item much quicker, in 25 days or shorter. On the other hand, if you live in Europe and order the same item, you'll likely receive the same item in 35 or so days. On occasion, certain items sent to particular countries will require a slightly longer time frame (40-50 days), although this is generally rare.

Although at first glance this may seem like a long time, please remember that it's a trade off and the only realistic way that a small company like us can offer you truly free shipping without charging you a monthly or annual fee for a membership type program similar to what many large companies offer. You know, those membership programs that offer "free shipping" that, paradoxically, requires you to pay recurring fees. We appreciate your patience and thank you for considering an order. Rest assured we'll get it to you as quickly as possible without any added shipping costs.

Do you offer expedited shipping?

Yes, but the availability of expedited shipping varies widely with each item. This is due to the fact that we source our items from all over the world, and different suppliers offer us different terms. Some offer expedited, and some do not. The ones that do offer us expedited often use different parcel services, so there's really no way for us to offer you a consistent expedited shipping upgrade experience at checkout. Therefore, we feel it is best to default our system to the free shipping option, which is what most people select anyways, and then offer you expedited via a custom order. Simply email us and provide the following information: the time frame for shipping (how quickly you need the items), the item(s) you're interested in purchasing, and your ship-to location (address with country). Once we receive your request, we'll immediately check to see which expedited shipping options are available, and then email you the results. Once you ok an option, we'll create a custom order for you.

Do you recommend expedited shipping?

Well ... no, not really. We've found through research that most of the expedited shipping options that are actually affordable for most people aren't really all that much faster, with maybe a reduction of 5 days or so off of the default free shipping option. So instead of waiting 25-35 or so days for your items, you'll maybe get them in 20 on the short end, or 30 on the long end; and for this privilege you'll be paying quite a bit of money when the free option is, well, free (no added cost to you). 

So are there really no taxes or other fees?

Well, not quite. Because most of our items ship from different parts of the world, the chances are very high that your order will be shipped from a country other than your own. Therefore, your home country may charge customs duties/fees when the item arrives at the border. Please realize that there's no way for us to predict what those fees/taxes might be in your particular situation. They vary for every country, and for every item.

Are customs duties/taxes always a given, or a sure thing?

Not necessarily. Many times the customs taxes are $0. It really does depend on your particular country and the item. Our manufacturing partners do try to minimize the cost as much as possible; however, expect at least some minimum amount, and if there are none, then great!

Is shopping on your website safe?

Our website is hosted by Shopify, is fully encrypted using industry standard encryption, and should you order, your payment will be processed by Shopify payments, which is fully PCI compliant. Yes, it's perfectly safe and you shouldn't have any problems ordering from us.